Terms and Conditions

SHIPPING REQUIREMENTS

Some destinations may require medical prescription documents.
Prescriptions should have your complete full name.
Prescriptions must be signed and stamped by the examining optometrist, therapeutic optometrist, or physician.
Prescriptions must have the equivalent in spherical power (bc our lens is spherical)
Prescriptions should have an Issuance & Expiry Date.
Prescriptions should have the name, postal code, phone number of the eye care prescriber.
The purchaser must provide the prescription if requested by the Customs Department of the purchaser’s country.
In case the prescription was not provided, Rosa Belle Company is not responsible for the loss or return of the shipment, nor responsible for recovering the price of the shipment.

REWARD POINTS POLICY

The reward points are non-refundable and cannot be exchanged for cash.
Products purchased by reward points cannot be refunded or exchanged.
We are not responsible if the reward points are misused or expired and no refund will be provided in these circumstances.
The reward points are valid for 180 days.
The reward points are available only for registered users.

GIFT CARD POLICY

Gift cards are non-refundable and cannot be exchanged for cash.
Gift cards are not applicable for resale.
Products purchased by gift card cannot be refunded or exchanged.
We are not responsible if a gift voucher is stolen or destroyed and no replacement will be provided in these circumstances.
Gift cards are not accepted if tampered with.
Gift cards are valid for 1 year from the date of activation.
Gift cards are only redeemed at www.rosabelle.com

DELIVERY POLICY

Local orders (In Lebanon) will be delivered free of charge within 24 hours except for Sundays and on public holidays.
GCC orders are to be shipped within 3-6 working days.

PRICING POLICY

Prices include delivery & shipping charges
Rosa Belle contact lenses bear all shipping and bank charges. However, any customs, taxes, or extra charges will be shouldered to the client.